In the event that a package is not received, we ask for a patience period of 30 days beyond the expected delivery date before deeming it lost. Should the package indeed be lost, or in the unfortunate circumstance that it is seized by customs, we kindly request that you provide us with the seizure notification issued by customs. Upon receipt of this documentation, we are committed to reshipping the order at no additional cost to you. Please be aware, this reshipment policy is honored once per order.
Note: We regret to inform that our reshipment guarantee does not extend to Norway, Brazil, Sweden, Finland, Netherlands, Singapore, Canada, Australia, New Zealand, APO, and FPO addresses. We sincerely apologize for any inconvenience this may cause.
Upon the arrival of your shipment, should you discover any items that are damaged, or discrepancies in the quantity or nature of the items ordered, we urge you to photograph the package in its original, unopened state. These images are crucial for us to verify the condition of the goods prior to their unpacking. It is important to note that once the items have been removed from their original packaging, we will be unable to accept any photographs of them or consider them for replacement. This policy ensures the integrity of the claims process and helps us to serve you better by promptly addressing any issues with your order.
